Refund Policy

Flynd.org is a crowdfunding platform. When you donate to a campaign, you are making a voluntary financial contribution to a Traveler's trip — not purchasing a product or service from Flynd. This distinction is important for understanding our refund policy.

Like other crowdfunding platforms, donations are generally considered final once made. However, we recognize that circumstances can change and have established the following policies to be fair to both Donors and Travelers.

2.1 Campaign Cancellation (before departure). If a Traveler cancels their campaign before their confirmed departure date and before Flynd has released funds to the Traveler, Donors are eligible for a full refund of their donated amount, minus the non-refundable 4% platform fee.

2.2 Campaign Cancellation (after departure). Once a Traveler has departed and funds have been disbursed, refunds are not available. The Traveler has already incurred expenses for the trip the Donor supported.

2.3 Failed Flight Verification. If a Traveler's campaign is cancelled because they failed to provide valid flight verification and the trip did not occur, Flynd will work to issue refunds to Donors. The platform fee remains non-refundable.

2.4 Confirmed Fraud. If Flynd determines that a campaign was fraudulent — meaning the Traveler had no genuine intention of travel and misrepresented material facts — Flynd will issue full refunds to all Donors, including any platform fees collected, to the extent funds remain available. Flynd will also pursue recovery from the Traveler.

2.5 Duplicate Transactions. If you were charged twice for the same donation due to a technical error, we will refund the duplicate charge in full, including any fees. Contact us immediately at support@flynd.org with your transaction details.

Refunds will not be issued in the following circumstances:

• The campaign has been funded and the Traveler has already departed on the funded trip
• You changed your mind about a donation after the Traveler has departed
• The trip was completed but did not meet your personal expectations
• Missions were not completed by the Traveler (mission rewards are not guaranteed)
• More than 60 days have passed since your donation
• The 4% Flynd platform fee, in any scenario

Mission rewards are separate from campaign donations. When a Donor posts a Mission with a reward, the reward amount is held in escrow by Flynd until the mission is accepted and completed with satisfactory proof.

• Mission not accepted: If your mission is never accepted by a Traveler, the reward is refunded to you in full (minus the platform fee)
• Mission accepted but not completed: If a Traveler accepts your mission but fails to complete it, the reward is refunded to you
• Mission completed: Once a Traveler submits proof and the mission is marked complete, the reward is non-refundable
• Disputed proof: If you believe submitted proof does not satisfy the mission requirements, contact us within 7 days of proof submission at support@flynd.org for review

Flynd charges a 4% platform fee on all transactions. This fee covers the cost of payment processing, platform operations, fraud prevention, and customer support.

The 4% platform fee is non-refundable under all circumstances, except in cases of confirmed fraudulent campaigns (see Section 2.4) or duplicate transaction errors (see Section 2.5).

Note that Stripe's payment processing fees (separate from Flynd's fee) are also non-refundable once a transaction has been processed, per Stripe's own policies.

To request a refund, email us at support@flynd.org with the following information:

• Your name and the email address associated with your Flynd account
• The campaign name and approximate date of your donation
• The amount you donated
• The reason for your refund request

We will review your request and respond within 5 business days. If approved, refunds are processed back to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

If you believe a charge was made without your authorization, you may initiate a dispute through your bank or credit card issuer. However, we encourage you to contact us first at support@flynd.org — we can often resolve issues faster than the formal dispute process.

Filing a chargeback that is later found to be unwarranted may result in suspension of your Flynd account.

All transactions on Flynd are processed in US Dollars (USD). Refunds are issued in USD. If your bank account is in a different currency, your bank's exchange rate and any conversion fees apply. Flynd is not responsible for currency conversion differences between the original charge and the refund.

We reserve the right to modify this Refund Policy at any time. Changes will take effect when posted. The policy in effect at the time of your donation governs any refund requests related to that transaction.

Refund requests and questions:

Email: support@flynd.org
Response time: Within 5 business days